Frequently Asked Questions
Everything you need to know about bringing a piece of the Bluegrass State home.
What shipping methods do you offer for perishable items?
To ensure peak freshness for our gourmet foods and baked goods, we offer expedited shipping options. Perishable items are packed with specialized insulation and cold packs when necessary to maintain quality during transit.
Do you offer corporate gifting or bulk orders?
Yes, we specialize in curated Kentucky-themed gift baskets for corporate events and large groups. Please contact our concierge team for volume discounts and custom branding options.
What is your return policy for handcrafted items?
We take great pride in our local craftsmanship. If you are not satisfied with your non-perishable purchase, you may return it within 30 days of receipt in its original condition for a full refund or exchange.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey from our warehouse to your doorstep.
Are your products truly made in Kentucky?
We prioritize local artisans and producers. The vast majority of our inventory is sourced directly from Kentucky-based businesses, ensuring an authentic taste and feel of the region.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.